Dear Mr. Disgruntled Patient,
I am sorry that you are unhappy with the care that you have received. I appreciate you letting us know of your concern by writing us a letter. Please allow me to address those concerns.
First, I ordered that bloodwork twice because that is what is required to confirm your diagnosis, as we discussed during your office visit. Without confirmation of your diagnosis (again, “but I know I have it!” doesn't count), your insurance will not be willing to pay for your very expensive medication.
Next, we had addressed how you were going to administer the medication when I informed you that we had confirmed your diagnosis. You decided to have your domestic partner, who is a doctor, inject the medication instead of coming back to the clinic every few weeks. Apparently, you must have forgotten this conversation as you state that I just mailed you a big box filled with medicine and needles just out of the blue.
I apologize that you received syringes that were too small. If you had called, we could have addressed this much sooner. You will get the correct size in the mail.
I appreciate that you want to alert my program director of my “incompetence”. However, you addressed the envelope to me instead of him. I have taken the liberty of passing your letter on to him. I'm sure he will file it in the appropriate place.
As you are unhappy with my care, I will make sure to reschedule your follow-up appointment with one of my colleagues. Dr. Timely's next opening is in five months.
Sincerely,
Real Medical Doctor, MD
